This position is located in Shanghai, PR China. Fluent Chinese and English language skills are required.

Responsibilities

As a Technical Support Engineer you will help make our customers successful in the usage of our MATLAB and Simu product lines. This involves resolving customer reported issues in a wide area of products, applications, and industries. Collaborating with specialists will help you understand customers’ requests and the of their requests. Having a clear understanding of the issue, you will provide the customer with an appropriate solution. In addition, you act as a customer advocate if the issue requires internal escalation, keeping the customer informed of the progress. By providing feedback to our development organization, you enable the continuous improvement of our product lines. Your post-sales relationship with our customer is important to their long term satisf. The feedback that you provide to our organization will be very helpful in understanding the needs of our customers.

Minimum Qualifications

A bachelors degree and 3 years of professional work experience (or a masters degree) is required.

Preferred Qualifications

MathWorks has a passion for lifelong learning anchored in its core values. Because this position is extremely challenging and involves continuous learning and development, you must be extremely motivated and love to learn.

We also require:

University degree in Engineering or Science
Excellent language skills in Chinese and English required.
Strong verbal and written communication skills
Familiarity with mathematics
Familiarity with controls systems or signal processing
Knowledge of at least one operating system and at least one programming language
Strong commitment to learning and personal development
Knowledge of MATLAB

MathWorks is the leading developer of mathematical computing software. Engineers and scientists worldwide rely on its products to accelerate the pace of discovery, innovation, and development.
MATLAB, the language of technical computing, is a programming environment for algorithm development, data analysis, visualization, and numeric computation. Simulink is a graphical environment for simulation and Model-Based Design of multidomain dynamic and embedded systems. The company produces nearly 100 additional products for specialized tasks such as data analysis and image processing.